The IT Helpdesk Specialist provides support to the Store Support Center, New York Buying Office, and Retail Store end users for Gabe’s.
Duties and Responsibilities:
* Answers user inquiries regarding computer software or hardware operation to resolve problems.
* Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
* Sets up equipment for employee use.
* Ensures proper installation of cables, operating systems, or appropriate software.
* Maintains records of daily data communication transactions, problems, and remedial actions taken or installation activities.
* Confers with users to establish requirements for new systems or modifications.
* Develops training materials and procedures or trains users in proper use of hardware or software.
Qualifications, Skills, and Abilities:
* Bachelor’s degree or IT trade school education in a related field or equivalent experience.
* Experience with Windows 10 (or other Windows Operating System background)
* Experience with remote support
* Experience with phone technical support
* Customer Service experience
* Excellent communication skills
* Ability and motivation to work independently
* Ability to work effectively and proactively as a member of the cross-functional team by communicating clearly and focusing on team objectives
* Ability to build relationships, be personable, maintain a positive attitude, and collaborate with others
* Ability to identify and execute priorities with a sense of urgency
* Ability to facilitate multi-tasking in a fast-paced environment
Careers at Gabes Offer:
* Flexible Schedules
* Employee Discount and Assistance Program
* Wide Range of Employee Benefit Programs
* Fun, Casual Work Environment
For Immediate consideration, please submit your resume or apply online at www.
GabesStores.
com/Careers
Job Types: Full-time, Part-time
Pay: From $36,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Work Location: In person
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