Responsible for performing complex and multiple clerical support functions in the front office.
The position is in a physician office practice that has a high volume of public contact.
* Schedules provider appointments.
* Greets patients promptly and professionally and registers patients by gathering, verifying and entering in demographic and insurance information.
* Obtains all registration information and ensures the completeness of the patient medical record.
* Collects co-payments, co-insurances, deductibles, past due balances, and personal payments.
* Handles inquiries about insurances accepted, office hours, services, locations, exam fees, etc.
* Works with the technical staff to triage patient emergency calls.
* Accepts charges within the management information system and verifies accuracy.
* Maintains the general appearance of the waiting room or reception area.
* Effectively manages dynamic and potentially stressful patient encounters.
* Effectively learns to work within the scheduling and billing systems.
* Effectively learns to work within the electronic health record software.
* Maintains working knowledge of all office equipment.
* Participates in continuing education programs and quality improvement programs at the direction of the supervisor.
* Uses excellent guest relations skills in all interactions with patients, visitors and staff.
* Other duties as assigned.
*Qualifications*
* High school diploma or equivalent degree.
* Two years of experience working in a medical office setting.
* The ability to keep pace with a high volume of patient visits.
* Ability to travel to other offices on an as needed basis.
*Minimum Demonstrated Skills*
* Ability to establish and maintain effective relationships with patients, visitors, physicians, staff and other persons contacted in the course of work.
* Ability to enter data into a computer.
* Ability to keep pace with a high volume of patients while performing multiple, sometimes, complex, tasks.
* Demonstrated excellence in organizational skills.
* Demonstrated excellence in communication skills.
* Demonstrated ability to effectively convey ideas and information.
* Demonstrated ability to work cooperatively as part of a team.
Job Type: Full-time
Pay: $16.
21 - $22.
69 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Bereavement leave
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Free flu shots
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Healthcare setting:
* Clinic
* Outpatient
* Private practice
Medical specialties:
* Ophthalmology
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No nights
* No weekends
Work Location: In person
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