Inside Sales Representative

AF Wendling's is now taking applications for an Inside Sales Representative.
Job Summary: The primary function of this position is to foster and maintain a good relationship with customers as a representative of A.
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Wendling's Food Service.
The Inside Sales/Customer Service role is responsible for providing a variety of services, solutions and support to existing customers, as well as sales reps.
The candidate selected for this position will also provide relief for our cash and carry Market.
The role is designed to Interact with and provide a personalized level of service to our customers.
Principal Duties & Responsibilities: * Confer with customers by telephone, e-mail or onsite to provide information about products and services, to take or enter orders, and research customer inquiries.
* Performs consultative selling of products to meet customer needs.
Reviews products benefits and specifications.
* Keep records of customer interactions and transactions, recording details of orders, inquiries, concerns, and comments, as well as actions taken.
* Obtain and examine all relevant information related to customer’s concern to assess validity of concerns, determine possible causes, and make recommendations on potential solutions.
* Identify, research and resolve customer problems using various tools such as computer data base, product literature, and internal resources.
* Refer unresolved customer grievances to designated departments for further investigation.
* Contact customers to follow up on customer inquiries or to notify them of any planned resolutions to their concerns.
* Develop a working knowledge of accounts to maintain order frequency through phone and email contact with existing and potential customers.
* Build rapport and credibility among new customers, including traditional and non- traditional accounts.
* Utilize various software programs to meet customer needs to maintain pertinent account details.
* Maintain a defined, high level of both daily and monthly business development activities.
* Follow policy and procedures for customer service including but not limited to: *1*.
check out walk in customers, ensuring the invoicing is correct whether charge or paying (cash, check, or credit card) *2*.
make change for payment when necessary *3*.
collection on account when necessary * Any other task necessary as assigned by management Experience/Education Requirements: * One year of office support experience in a customer service role * Excellent customer service attitude and skills * Excellent interpersonal, verbal and written communication skills * Critical thinking skills- using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.
* Basic math skills * Professional phone manner * Computer proficiency * Must be able to multi-task in a fast-paced environment, self starter, take initiative to initiate change and growth.
* Strong attention to detail * HS diploma or equivalent The Duties of this position are typically performed under moderate supervision.
Must be physically able to perform the Essential Functions of this role with or without reasonable accommodations.
*We are A.
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Wendling Foodservice* *West Virginia's Largest Family-Owned Food Service Distributor* *_Since 1913_* *OUR VALUES* We help feed your success because we value strong, lasting partnerships We value a personal approach to doing business, because every customer has unique needs.
We value the unique ideas of our employees and customers that help drive us to grow and innovate.
We understand the value of family, and care for our customers and employees like they’re one of our own.
We value the personal and professional growth of our employees and provide them with the tools to succeed.
*OUR MISSION* We go the extra mile to feed your success A.
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Wendling Foodservice is proud to be an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis protected under appropriate law.
We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
West Virginia's Largest Family-Owned Food Service.
Since 1913 Job Type: Full-time Pay: From $15.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Paid training * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work Location: In person